A two-pronged approach to cybersecurity and incident response planning

By Steven M Puiszis and Anthony E Davis

Today the issue is not whether a law firm will suffer a cyber intrusion, but when. Therefore, the critical question for every law firm is how well it will respond when the inevitable happens

A law firm’s response to a cyber incident can be the difference between losing clients and keeping its reputation – perhaps even its viability. Increasingly, clients are insisting that their law firms have safeguards in place to prevent data breaches. However, technology is far from foolproof and even the strongest technical, administrative and physical safeguards are no guarantee that a law firm will not be breached. A client may be willing to forgive a lawyer who was taken in by a phishing exploit and clicked on a link which launched malware onto his or her computer; it may even understand how an iPhone or laptop computer could be lost or stolen. However, a client is much less likely to forgive a firm which failed to prevent this type of security incident from turning into a fully fledged breach, resulting in the exfiltration of the client’s sensitive information.

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