Trevor Little

For the current issue of World Trademark Review magazine we undertook a research project to identify the IP offices most committed to value-add, non-core offerings for users. In response to the article, Maximiliano Santa Cruz, director of the National Institute of Industrial Property of Chile (INAPI), has contacted us to provide an update on how the office is seeking to foster “balanced IP systems that stimulate innovation and entrepreneurship”, and provide tools that benefit the wider trademark community.

For the research we asked over 100 practitioners across the world about the tools and services offered at the top 40 IP offices (by 2015 filing count). The areas we explored were online capabilities, value-added propositions, knowledge sharing and public outreach. The final overall ranking is led by the EUIPO, with the French and Singaporean (IPOS) offices in joint second place, and the South Korean, United Kingdom and United States offices close behind. The Chilean IP office was top ranked amongst the Latin American offices we scrutinised. 

The aim of the survey was to shine a light on the offerings available to the trademark community, and also encourage IP offices to refine and expand their non-core offerings. An unplanned (but welcome) consequence was the generation of media coverage which highlighted the work offices undertake to a wider audience. A number – including the EUIPO,  IPOS  and New Zealand’s IPONZ – posted public notices on the research, resulting in coverage in national and local media (a few examples are available here, here, and here).

Yesterday World Trademark Review received correspondence from INAPI’s national director (available to read in full here, with examples of its online presence and tools), which expands on how the office is bolstering its offerings for trademark professionals. As one of our aims was to shine a light on the available services from different IP offices across the world, we are reproducing most of the letter below:

I would like to commend you on the article ‘Registries transformed – the world’s most innovative IP offices revealed’. As director of the Chilean National Institute of Industrial Property (INAPI), it was a great honour to find INAPI within the top 10 offices and in the first place with Latin American IP offices.

The project carried out by WTR is innovating in highlighting aspects that intellectual property offices (IPOs) must embrace in the 21st century and it’s a vigorous stimulus for IPOs. Continuous improvement and modernisation of INAPI has been a priority during my mandate, something taken into account by INTA when we were invited, together with Singapore’s IPOS and the United Kingdom’s UKIPO, to organize the first ever workshop for IP offices during their 2016 Annual Meeting in Orlando, called the ‘Working towards the 21st Century IP Office’.

Regarding social media (one of the four indicators) we would like to underscore one of our projects, launched in 2012, called INAPI PROYECTA ( This is a free and public platform, with 15 different tools aimed at learning, using and transferring intellectual property.

Also, since 201s, our IT systems can operate and interact with APIs developed by practitioners and private companies. This solution, developed by INAPI, streamlines the exchange of information, as online filings do not need to be manually fed into IANPI’s system, because they are automatically pulled into the database and vice versa, which means that private companies may have access and download Chilean trademarks data through APIs. INAPI’s interface is available for any person for free, as long as they sign an agreement which establishes the terms and conditions to protect personal data and to stimulate use of INAPI’s online services. This agreement may be consulted at

Finally, and even though your article focuses on non-traditional registering services or non-core services, there are two innovative services developed by INAPI to improve traditional services and to facilitate the registration process. These are (i) accelerated examination (ICPA, by its acronym in Spanish) and (ii) renewals in one click.

Accelerated examination (ICPA), also launched in 2012, allows applicants to choose and select descriptions of products and services that are suggested by INAPI for online applications. It is a measure to stimulate both online applications and the use of descriptions of goods and services form the lists offered by INAPI. If an applicant selects a description suggested by INAPI, then the first office action should be done within ten days. Currently ICPA’s applications are being examined, on average, in less than eight days (it takes 3.2 months to process a trademark). A similar tool was later implemented by EUIPO in 2014 and by the USPTO in 2015.

Renewals in one click is a service available since 2014. This online service is intended for the renewal of a trademark through one simple operation. Right holders who want to renew their trademarks receive a proposal from INAPI by email. If accepted the renewal is obtained in a few minutes, which is a substantive improvement considering that the traditional process of a renewal application may take two to three months.

Finally, I would like to again congratulate you and your team for the excellent article and the project carried out. The hard work in this area of WTR certainly is a valuable contribution towards the fostering of balanced IP systems that stimulate innovation and entrepreneurship, objectives which are at the core of our work in INAPI.


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